Analysis of Licensing and Non-Licensing Services in Investment Services and Integrated Services in Musi Rawas Regency through Sub Focus: Innovation, Communication and Information Technology

Abstract

Licensing and non-licensing services are one of the most important parts of determining the success and quality of services at the Investment Service and One-Stop Integrated Services DPMPTSP Musi Rawas Regency. It is realized that creating quality, dynamic services so that they are able to keep abreast of developments and expectations of community business actors is not an easy thing and requires a series of continuous and sustainable efforts. Improving good service is a requirement that must be met by the government. As a service that deals with investment affairs and one-stop integrated services, the aim is to increase the investment value of PMDN and PMA. The One-Stop Integrated Service which is a center for licensing and non-licensing services, the Implementation of Licensing and Non-licensing by PTSP is required to use PSE Electronic Services, this is a strategic policy that needs to be followed up and implemented as a form of service strategy to the community. The design used in this study is descriptive qualitative by using SWOT analysis which describes, describes, and describes the object under study. The results of the study show that the Musi Rawas Regency One Stop Service Investment Service has a strategic role and a big challenge. Based on the results of the SWOT analysis, there are priority strategies in licensing services, namely the use of information technology, innovation in services and leadership support for the development of information and communication technology and the sustainability of innovation is urgently needed, provided that it is guided by existing regulations or rules.