WALELIGN, A. Customer Relationship Management: A Tool for Customer Loyalty (A Case Study of Some Selected Hotels in Hawassa). International Journal of Business, Management and Economics, [S. l.], v. 1, n. 1, p. 16-26, 2020. DOI: 10.47747/ijbmer.v1i1.42. Disponível em: https://www.journal.jis-institute.org/index.php/ijbmer/article/view/42. Acesso em: 7 oct. 2026.