Mariska, L., Helmi, S., Gunarto, M. ., & Trisninawati, T. (2025). The Effect of Product Quality, Service Quality and Customer Relationship Management on Customer Loyalty Mediated by Customer Satisfaction of BPJS Employment Branch Office Palembang. International Journal of Marketing & Human Resource Research, 6(1), 29 - 46. https://doi.org/10.47747/ijmhrr.v6i1.2459