MARKUS, U. H. .; KWENTINO, S. .; SINTHA, S. .; SAPUTRI, R. D. W. .; BERNARTO, I. . Examining The Effect Of Managerial Competency, Change Management Practices And Communication Skills On Customer Satisfaction at Blimbing Manis Listrik. International Journal of Marketing & Human Resource Research, [S. l.], v. 7, n. 2, p. 743 - 758, 2026. DOI: 10.47747/ijmhrr.v7i2.3237. Disponível em: https://www.journal.jis-institute.org/index.php/ijmhrr/article/view/3237. Acesso em: 8 oct. 2026.