Amha, Gebremichael Getahun. 2020. “Determinants of Customer Satisfaction and Customer Loyalty in Amhara Credit and Saving Institute (ACSI): The Case of Waghimera Zone Sekota Town”. International Journal of Marketing & Human Resource Research 1 (01):34-51. https://www.journal.jis-institute.org/index.php/ijmhrr/article/view/70.