U. H. . Markus, S. . Kwentino, S. . Sintha, R. D. W. . Saputri, and I. . Bernarto, “Examining The Effect Of Managerial Competency, Change Management Practices And Communication Skills On Customer Satisfaction at Blimbing Manis Listrik”, IJMHRR, vol. 7, no. 2, pp. 743 - 758, Apr. 2026.