Markus, U. H. ., S. . Kwentino, S. . Sintha, R. D. W. . Saputri, and I. . Bernarto. “Examining The Effect Of Managerial Competency, Change Management Practices And Communication Skills On Customer Satisfaction at Blimbing Manis Listrik”. International Journal of Marketing & Human Resource Research, vol. 7, no. 2, Apr. 2026, pp. 743 -58, doi:10.47747/ijmhrr.v7i2.3237.