Setyawan, A. “The Pegadaian Digital Service Quality and It’s Implication on Customer Satisfaction at PT Pegadaian (Persero) Pondok Labu Branch: -”. International Journal of Marketing & Human Resource Research, vol. 3, no. 4, Oct. 2022, pp. 211 -24, doi:10.47747/ijmhrr.v3i4.804.