MAULANA, I. .; SUPIYADI, D. . Pengaruh Persepsi Kualitas Layanan dan Promosi terhadap Kepuasan Pelanggan Aplikasi PLN Mobile . Jurnal Bisnis, Manajemen, dan Ekonomi, [S. l.], v. 7, n. 1, p. 56 - 69, 2026. DOI: 10.47747/jbme.v7i1.3402. Disponível em: https://www.journal.jis-institute.org/index.php/jbme/article/view/3402. Acesso em: 7 oct. 2026.