AFRILLIANA, N. Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Grab di Kota Palembang. Jurnal Nasional Manajemen Pemasaran dan SDM, [S. l.], v. 1, n. 2, p. 46-55, 2020. DOI: 10.47747/jnmpsdm.v1i2.119. Disponível em: https://www.journal.jis-institute.org/index.php/jnmpsdm/article/view/119. Acesso em: 8 oct. 2026.