ARMANTO, R.; RASJID, A.; GUNARTO, M. Building Banking Customer Loyalty: The Roles of Product Quality, Customer Service, Operational Excellence, and Work Environment. Jurnal Nasional Manajemen Pemasaran dan SDM, [S. l.], v. 7, n. 2, p. 234 - 143, 2026. DOI: 10.47747/jnmpsdm.v7i2.3532. Disponível em: https://www.journal.jis-institute.org/index.php/jnmpsdm/article/view/3532. Acesso em: 9 oct. 2026.