Tata Kelola Keandalan Sistem Terhadap Kepuasan Pengguna Aplikasi KAI Access

Ririn Yumia, Sulaiman Helmi, Sholahuddin — Mon, 31 Aug 2026 00:00:00 +0700

The rapid development of information technology has encouraged companies to improve service quality through digital transformation. PT Kereta Api Indonesia (Persero) introduced the KAI Access application as a digital platform that enables users to make ticket reservations, access travel information, and obtain various railway services efficiently. However, users still encounter several issues, such as system disruptions, slow response times, and difficulties in operating certain features, which may affect their satisfaction. This study aims to determine the effect of system reliability governance on user satisfaction with the KAI Access application. A quantitative approach was employed using a survey method involving 100 respondents. Data were analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that system reliability governance and ease of use have a positive and significant effect on user satisfaction. The coefficient of determination shows that 73.9% of the variation in user satisfaction can be explained by the variables examined, while the remaining 26.1% is influenced by other factors outside the research model. Therefore, improving system reliability and ease of use is essential to increasing user satisfaction with the KAI Access application.

Pelatihan Penggunaan Media Pembelajaran Matematika Berbasis Budaya Lokal dan Teknologi Bagi Guru-guru Rote Ndao

Fri, 28 Aug 2026 00:00:00 +0700

One of the essential competencies that teachers must possess to foster 21st-century skills is the mastery of technology, pedagogy (teaching methods), and content (subject matter), known as TPACK (Technological Pedagogical Content Knowledge). TPACK is a conceptual framework that integrates knowledge about technology, pedagogy, and content to design and deliver effective instruction, especially in the digital era. The content delivered can incorporate local culture, making the instruction more effective and easily accepted by students. Recognizing the importance of teachers mastering technology and being skilled in using local culture-based learning media, the Community Service (PKM) team felt it necessary to organize a PKM activity to provide a platform for mathematics teachers in Rote Ndao to develop ethnomathematics and technology-based learning media. This training was provided to 40 mathematics teachers at SMP Negeri 4 Lobalain Rote Ndao on August 1, 2025. The methods used in this training were lectures and demonstrations. Four materials were delivered, namely: (1) the role of culture in mathematics along with ideas for elementary school mathematics concepts based on local culture; (2) the exploration of cultural activities related to school mathematics concepts in the form of integrating Rote Ndao ethnomathematics into mathematics instruction; (3) GeoGebra training as a 3D and Augmented Reality-based learning media; and (4) Wayground Quizizz training as a learning evaluation media. Evaluation results indicate that participants were highly satisfied (84.21%) and satisfied (15.79%). This demonstrates that the PKM activity proceeded successfully, in line with the team's expectations.

Jurnal Nasional Pengabdian Masyarakat

Tata Kelola Keandalan Sistem Terhadap Kepuasan Pengguna Aplikasi KAI Access

Pelatihan Penggunaan Media Pembelajaran Matematika Berbasis Budaya Lokal dan Teknologi Bagi Guru-guru Rote Ndao