Konflik Kerja dan Stress Kerja dengan Efikasi Diri sebagai Variabel Moderasi terhadap Intention to Leave
DOI:
https://doi.org/10.47747/snfmi.v2i1.2317Abstract
This study aims to determine work conflict and work stress moderated by self-efficacy on the intention to leave employees working in banking in North Sulawesi province. The sample consisted of 448 respondents, using SEM-PLS as an analysis tool. The study's findings indicate that work conflict affects work stress and self-efficacy, but does not affect the intention to leave. Work stress affects self-efficacy, but does not affect the intention to leave. Self-efficacy affects the intention to leave, work conflict affects the intention to leave through self-efficacy, and work stress affects the intention to leave through self-efficacy. Together, work conflict and work stress have an effect of 30.2% on self-efficacy. Then, work conflict, work stress, and self-efficacy affect the intention to leave by 45.2%. The results of this study indicate that although employees experience work conflict and work stress, it does not mean that they will leave their jobs. Based on the results of this study, banking management can manage work conflict and work stress well, thereby fostering a more positive work environment and reducing the desire of employees to leave their jobs.
References
Aboobaker, N., Edward, M., & Pramatha, K. P. (2017). Work–family Conflict, Family–work Conflict and Intention to Leave the Organization: Evidences Across Five Industry Sectors in India. Global Business Review. https://doi.org/10.1177/0972150916668696
Ajayi, S. (2018). Critical Study of the Effects of Job Stress on Nigerian Bank Workers: A Case of Access Bank, Lagos Nigeria. Social Science Research Netwrok.
Alhadabi, A., & Karpinski, A. C. (2020). Grit, self-efficacy, achievement orientation goals, and academic performance in University students. International Journal of Adolescence and Youth. https://doi.org/10.1080/02673843.2019.1679202
Arifiani, D., Amalia, A., Naibaho, H., & Pitaloka, E. (2019). The Role of Work Stress as a Mediating Variable in The Relationship Between Workload and Intention to Leave. KnE Social Sciences. https://doi.org/10.18502/kss.v3i26.5372
Ayalew, E., & Workineh, Y. (2020). Nurses’ intention to leave their job and associated factors in Bahir Dar, Amhara Region, Ethiopia, 2017. BMC Nursing. https://doi.org/10.1186/s12912-020-00439-5
Bandura, A., Freeman, W. H., & Lightsey, R. (1999). Self-Efficacy: The Exercise of Control. Journal of Cognitive Psychotherapy. https://doi.org/10.1891/0889-8391.13.2.158
BEEHR, T. A., & NEWMAN, J. E. (1978). JOB STRESS, EMPLOYEE HEALTH, AND ORGANIZATIONAL EFFECTIVENESS: A FACET ANALYSIS, MODEL, AND LITERATURE REVIEW. Personnel Psychology. https://doi.org/10.1111/j.1744-6570.1978.tb02118.x
Castellini, G., Consonni, D., & Costa, G. (2023). Conflicts in the workplace, negative acts and health consequences: Evidence from a clinical evaluation. Industrial Health. https://doi.org/10.2486/indhealth.2021-0283
Chin, W., Guo, Y. L. L., Hung, Y. J., Hsieh, Y. T., Wang, L. J., & Shiao, J. S. C. (2019). Workplace justice and intention to leave the nursing profession. Nursing Ethics. https://doi.org/10.1177/0969733016687160
Christian, C., & Moningka, C. (2020). Self efficacy dan kecemasan pegawai negeri sipil menghadapi pensiun. Jurnal Psikologi Ulayat. https://doi.org/10.24854/jpu21
Dai, Y. De, Zhuang, W. L., & Huan, T. C. (2019). Engage or quit? The moderating role of abusive supervision between resilience, intention to leave and work engagement. Tourism Management. https://doi.org/10.1016/j.tourman.2018.07.014
De Lange, A. H., Taris, T. W., Kompier, M. A. J., Houtman, I. L. D., & Bongers, P. M. (2004). The relationships between work characteristics and mental health: Examining normal, reversed and reciprocal relationships in a 4-wave study. In Work and Stress. https://doi.org/10.1080/02678370412331270860
Demir, S. (2020). The role of self-efficacy in job satisfaction, organizational commitment, motivation and job involvement*. Eurasian Journal of Educational Research. https://doi.org/10.14689/ejer.2020.85.10
Diaz, V. R., Barroilhet, Y., Carrasco, R., Guzman, A., Carvajal, K., & Galaz, D. (2022). The mediating role of work-family conflict in the relationship between organizational justice and work-related stress. Revista CES Psicologia. https://doi.org/10.21615/cesp.5920
Ekici, D., Cerit, K., & Mert, T. (2017). Factors That Influence Nurses’ Work-Family Conflict, Job Satisfaction, and Intention to Leave in a Private Hospital in Turkey. Hospital Practices and Research. https://doi.org/10.15171/hpr.2017.25
Flinkman, M., Laine, M., Leino-Kilpi, H., Hasselhorn, H. M., & Salanterä, S. (2008). Explaining young registered Finnish nurses’ intention to leave the profession: A questionnaire survey. International Journal of Nursing Studies. https://doi.org/10.1016/j.ijnurstu.2006.12.006
Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management. https://doi.org/10.1177/014920630002600305
Hasibuan, M. S. P. (2011). Manajemen Sumber Daya Manusia. Edisi Revisi Jakarta: Bumi Aksara.
Hon, A. H. Y., & Chan, W. W. (2013). The Effects of Group Conflict and Work Stress on Employee Performance. Cornell Hospitality Quarterly. https://doi.org/10.1177/1938965513476367
Jehn, K. A. (1995). A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict. Administrative Science Quarterly. https://doi.org/10.2307/2393638
Karakurt, N., Erden, Y., & Sis Çelik, A. (2023). The relationship between nurses’ work stress levels and work-family conflict during the COVID-19 pandemic and the affecting factors: A study from Turkey. Archives of Psychiatric Nursing. https://doi.org/10.1016/j.apnu.2022.12.015
Knardahl, S., & Christensen, J. O. (2022). Working at home and expectations of being available: effects on perceived work environment, turnover intentions, and health. Scandinavian Journal of Work, Environment and Health. https://doi.org/10.5271/sjweh.3996
Labrague, L. J., Ballad, C. A., & Fronda, D. C. (2021). Predictors and outcomes of work–family conflict among nurses. International Nursing Review. https://doi.org/10.1111/inr.12642
Lu, Y., Hu, X. M., Huang, X. L., Zhuang, X. D., Guo, P., Feng, L. F., Hu, W., Chen, L., Zou, H., & Hao, Y. T. (2017). The relationship between job satisfaction, work stress, work-family conflict, and turnover intention among physicians in Guangdong, China: A cross-sectional study. BMJ Open. https://doi.org/10.1136/bmjopen-2016-014894
Made, N., Yunharmini, A., & Supartha, W. G. (2020). CLIMATE ORGANIZATION AND WORK LOAD THE EFFECT OF WORK STRESS AND INTENTION TO LEAVE EMPLOYEES BANK MANDIRI TASPEN IN BALI. IJO- INTERNATIONAL JOURNAL OF SOCIAL SCIENCE AND HUMANITIES RESEARCH.
Mikkelsen, E. G., & Einarsen, S. (2002). Relationships between exposure to bullying at work and psychological and psychosomatic health complaints: The role of state negative affectivity and generalized self-efficacy. Scandinavian Journal of Psychology. https://doi.org/10.1111/1467-9450.00307
Murniarti, E., Simbolon, B., & Zaratyka, G. (2021). Self Effication and Psychological Welfare Towards Teacher’s Organization Commitments. Proceedings of the 2nd Annual Conference on Blended Learning, Educational Technology and Innovation (ACBLETI 2020). https://doi.org/10.2991/assehr.k.210615.008
Nantsupawat, A., Kunaviktikul, W., Nantsupawat, R., Wichaikhum, O. A., Thienthong, H., & Poghosyan, L. (2017). Effects of nurse work environment on job dissatisfaction, burnout, intention to leave. International Nursing Review. https://doi.org/10.1111/inr.12342
Noviani, W. (2018). Hubungan Tingkat Stres Dengan Efikasi Diri Pada Pasien TB Paru di Wilayah Kerja Puskesmas Patrang Kabupaten Jember. Fakultas Keperawatan, Universitas Jember.
Omar, M. K., Aluwi, A. H., Fauzi, M. W. M., & Hairpuddin, N. F. (2020). Work stress, workload, work-life balance and intention to leave among employees of an insurance company in Malaysia. International Journal of Business, Economics and Law.
Pelled, L. H. (1996). Demographic Diversity, Conflict, and Work Group Outcomes: An Intervening Process Theory. Organization Science. https://doi.org/10.1287/orsc.7.6.615
Peter, K. A., Meier-Kaeppeli, B., Pehlke-Milde, J., & Grylka-Baeschlin, S. (2021). Work-related stress and intention to leave among midwives working in Swiss maternity hospitals – a cross-sectional study. BMC Health Services Research. https://doi.org/10.1186/s12913-021-06706-8
Phuekphan, P., Aungsuroch, Y., & Yunibhand, J. (2021). A model of factors influencing intention to leave nursing in thailand. Pacific Rim International Journal of Nursing Research.
Podsakoff, N. P., Lepine, J. A., & Lepine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.92.2.438
Raghuram, S., & Wiesenfeld, B. (2004). Work-nonwork conflict and job stress among virtual workers. In Human Resource Management. https://doi.org/10.1002/hrm.20019
Rahim, M. A. (2002). Toward a theory of managing organizational conflict. In International Journal of Conflict Management. https://doi.org/10.1108/eb022874
Rahim, M. A., & Psenicka, C. (1996). A structural equations model of stress, locus of control, social support, psychiatric symptoms, and propensity to leave a job. Journal of Social Psychology. https://doi.org/10.1080/00224545.1996.9923030
Rathi, S., & Kumar, P. (2023). A Study of the Mediating Effect of Work Stress on Work-life Conflict and Turnover Intention in the Private Higher Education Sector in India. Rupkatha Journal on Interdisciplinary Studies in Humanities. https://doi.org/10.21659/rupkatha.v15n2.24
Ratnasari, S. L., & Purba, W. C. (2019). PENGARUH KONFLIK KERJA, STRES KERJA, DAN BEBAN KERJA TERHADAP KINERJA KARYAWAN PT. MUTIARA HUTAMA SUKSES. JURNAL BENING. https://doi.org/10.33373/bening.v6i1.1540
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.87.4.698
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior Fifteenth Edition. In Pearson.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior, Seventeenth Edition, Global Edition. In Pearson Education Limited.
Rusbandi, N., & Usman, O. (2020). Effect of Self Effication, Locus of Control, and Emotional Intelligence on Procrastination. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3646005
Safinah, V., & Usman, O. (2021). The Influence of Discipline, Self Regulation, and Self Effication on the Learning Independence of Students Faculty of Economics UNJ. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3768494
Sariwulan, T., Capnary, M. C., & Agung, I. (2019). Contribution indicators of work stress and employee organizational commitments case study. Business: Theory and Practice. https://doi.org/10.3846/btp.2019.28
Sekaran, U., & Bougie, R. (2016). Research Method for Business Textbook: A Skill Building Approach. John Wiley & Sons Ltd.
Suhamdani, H., Wiguna, R. I., Hardiansah, Y., Husen, L. M. S., & Apriani, L. A. (2020). Relationship between Self Effication and Nurse Anxiety During The Covid-19 Pandemic in West Nusa Tenggara Province. Bali Medika Jurnal.
Susilawati, H. (2021). Peranan Manajemen Konflik pada Suatu Organisasi. Media Wisata. https://doi.org/10.36276/mws.v4i1.51
Syahruddin, A. A. (2022). The Effect of Work Conflict and Work Stress on Turnover Intention of Hotel Employees. International Journal of Research and Review. https://doi.org/10.52403/ijrr.20220241
Tarigan, M. (2011). EFIKASI DIRI DALAM HUBUNGANNYA DENGAN MAT KARYAWAN UNTUK BERPINDAH KERJA. In Media Riset Bisnis & Manajemen.
Wadsworth, E., Dhillon, K., Shaw, C., Bhui, K., Stansfeld, S., & Smith, A. (2007). Racial discrimination, ethnicity and work stress. Occupational Medicine. https://doi.org/10.1093/occmed/kql088
Wahyuni, D. U., & Rismawati, R. (2020). EDUCATION ENTREPRENEURSHIP, SELF-EFFICATION AND FAMILY ENVIRONMENT ON THE SPIRIT OF STUDENTS BUSINESS ENTREPRENEURS TROUGH PERSONALITY. MIX JURNAL ILMIAH MANAJEMEN. https://doi.org/10.22441/mix.2020.v10i3.009
Wiastuti, R. D., Stevani, I., & Moerti, I. (2023). Peran Job Stress dan Job Satisfaction Terhadap Turnover Intention Pada Karyawan Restoran. NHI HOSPITALITY INTERNATIONAL JOURNAL. https://doi.org/10.34013/nhij.v1i1.884
Wong, J. Y., Lin, J. H., Liu, S. H., & Wan, T. H. (2014). Fireman’s job stress: Integrating work/non-work conflict with Job Demand-Control-Support model. Revue Europeenne de Psychologie Appliquee. https://doi.org/10.1016/j.erap.2013.12.002
Xu, T., Wu, T. J., & Li, Q. Q. (2018). The relationships between job stress and turnover intention among tour guides-the moderating role of emotion regulation. Journal of Interdisciplinary Mathematics. https://doi.org/10.1080/09720502.2017.1420570
Zaki, R. A. (2016). Job Stress and Self-Efficacy among Psychiatric Nursing Working in Mental Health Hospitals at Cairo, Egypt. Journal of Education and Practice.
