Peran Artificial Intelligence (AI) dalam Seleksi Karyawan: Menjanjikan Objektivitas atau Membawa Tantangan Baru?
DOI:
https://doi.org/10.47747/snfmi.v3i1.3148Abstract
The use of AI in recruitment is growing due to its ability to speed up processes, reduce costs, and make assessments more consistent. This study aims to determine how AI affects the employee selection process, including its benefits and challenges. The research method used a mixed approach: distributing questionnaires to 130 employees who had participated in AI-based selection processes and conducting interviews with three HR departments from companies that have implemented AI. The results showed that AI is seen as helping make the selection process faster, more measurable, and more consistent, thereby reducing human bias. However, several perceived challenges remain, including a lack of clarity about how AI selection results are determined, AI's limitations in assessing non-technical aspects (e.g., communication and creativity), a perceived lack of personalization in the candidate experience, and the risk of missing potential candidates due to keyword-based systems. In conclusion, AI can improve the objectivity and effectiveness of recruitment, but it is not without its problems. Therefore, AI implementation should continue to be integrated with human resources, along with increased system transparency, algorithm improvements (such as refining the weighting of different factors in the selection process), and attention to the candidate experience. In this way, the recruitment process can be faster, fairer, and remain humane.
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