Pengaruh Digital Marketing terhadap Peningkatan Kualitas Produk UMKM di Kota Makassar dan Dampaknya pada Keunggulan Bersaing

Authors

  • Indrayani Nur Universitas Bosowa, Makassar
  • Nurhidayanti S Universitas Bosowa, Makassar
  • Miah Said Universitas Bosowa, Makassar
  • Maula Razak Universitas Bosowa, Makassar
  • Relin Tandi Lobo Universitas Bosowa, Makassar

DOI:

https://doi.org/10.47747/snfmi.v3i1.3200

Abstract

This study aims to analyze the influence of digital marketing on MSME product quality in Makassar City and its implications for competitive advantage. The research method used is quantitative with an explanatory research approach. The research sample was 120 MSMEs in Makassar City selected using a purposive sampling technique. Data were collected through questionnaires and analyzed using AMOS-based Structural Equation Modeling (SEM). The results show that digital marketing has a positive, significant effect on MSME product quality. Furthermore, improving product quality has been shown to positively and significantly enhance competitive advantage. Thus, digital marketing not only drives marketing effectiveness but also serves as an essential strategy for developing product quality, thereby supporting MSME competitiveness in the digital era.

References

Chaffey, D., & Ellis-Chadwick, F. (2019). Digital Marketing (7th ed.). Pearson Education Limited.

Garvin, D. A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101–109.

Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Education.

Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. Free Press.

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Tiago, M. T. P. M. B., & Veríssimo, J. M. C. (2014). Digital marketing and social media: Why bother? Business Horizons, 57(6), 703–708. https://doi.org/10.1016/j.bushor.2014.07.002.

Eid, R., & El-Gohary, H. (2013). The impact of E-marketing use on small business enterprises’ marketing success. The Service Industries Journal, 33(1), 31–50. https://doi.org/10.1080/02642069.2011.594878.

Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017). Social media in marketing: A review and analysis of the existing literature. Telematics and Informatics, 34(7), 1177–1190. https://doi.org/10.1016/j.tele.2017.05.008.

Leeflang, P. S. H., Verhoef, P. C., Dahlström, P., & Freundt, T. (2014). Challenges and solutions for marketing in a digital era. European Management Journal, 32(1), 1–12. https://doi.org/10.1016/j.emj.2013.12.001.

Trainor, K. J., Andzulis, J. M., Rapp, A., & Agnihotri, R. (2014). Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research, 67(6), 1201–1208. https://doi.org/10.1016/j.jbusres.2013.05.002.

Handayani, P. W., Hidayanto, A. N., Budi, N. F. A., & Putra, S. (2017). Pemanfaatan digital marketing untuk meningkatkan daya saing UMKM di Indonesia. Jurnal Sistem Informasi, 13(1), 47–56. https://doi.org/10.21609/jsi.v13i1.497.

Rahayu, R., & Day, J. (2017). Pengaruh adopsi e-commerce terhadap kinerja UMKM di Indonesia. Jurnal Manajemen Teknologi, 16(1), 1–17. https://doi.org/10.12695/jmt.2017.16.1.1.

Pradiani, T. (2018). Pengaruh sistem pemasaran digital marketing terhadap peningkatan volume penjualan hasil industri rumahan. Jurnal Ilmiah Bisnis dan Ekonomi Asia, 12(2), 46–53. https://doi.org/10.32812/jibeka.v12i2.32.

Downloads

Published

2025-11-10