The Effect of Online Registration System on Outpatient Satisfaction
DOI:
https://doi.org/10.47747/icbem.v2i2.2603Abstract
This study aims to analyze the effect of online registration system on outpatient satisfaction . The background of this study focuses on the need for improving fast, efficient, and technology-based health services to meet patient expectations. The online registration system is expected to reduce queues, speed up the administrative process, and improve patient comfort. This study uses a quantitative method with a cross-sectional approach. The sampling technique was carried out using the simple random sampling method , with the criteria of patients using the online registration system in December 2024, namely 115 patients. Data were collected through a questionnaire that measured aspects of patient satisfaction, such as ease of access, speed of service, data accuracy and system convenience. Data analysis was carried out using a simple linear regression test to identify the effect between the online registration system and patient satisfaction levels. The results of the study showed a positive and significant effect between the online registration system and patient satisfaction. This system simplifies the registration process and increases positive perceptions of the quality of hospital services. Therefore, it is recommended to improve the quality of information technology and training for officers to ensure the sustainability of excellent services and further development of system features is needed to improve accessibility and reliability of services.
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