Strategi Influencer dalam Upaya Meningkatkan Niat Beli di Social Commerce
DOI:
https://doi.org/10.47747/jnmpsdm.v4i4.1689Keywords:
Endorser, Influencer, Social Commerce, Purchase Intention, Digital Marketing CommunicationAbstract
Society has begun to question influencer reviews in social commerce, despite influencers remaining essential in marketing. This research aims to gather effective strategies for influencers in social commerce to enhance purchase intention. The study utilizes the Systematic Literature Review method and identifies 15 documents meeting the criteria following a limitation process. The gathered strategies to support influencers and brand activities include enhancing parasocial relationships, possessing distinct characteristics, increasing interactions, utilizing attributes, garnering high numbers of 'likes' and 'comments,' avoiding hashtag usage, and informing about preannouncement discounts. The strategies found provide a comprehensive framework for influencers, brands, and researchers to navigate the dynamic landscape of social commerce, ensuring effective engagement, trust-building, and positive outcomes for all stakeholders involved. This systematic literature review can be revisited to ascertain if there have been changes or additions to influencer strategies in social commerce, given the rapid evolution of algorithms and trends, necessitating adjustments from influencers, brands, and relevant stakeholders.
References
Acikgoz, F., Busalim, A., Gaskin, J., & Asadi, S. (2023). An Integrated Model for Information Adoption & Trust in Mobile Social Commerce. Journal of Computer Information Systems. https://doi.org/10.1080/08874417.2023.2251449
Alam, F., Tao, M., Lahuerta-Otero, E., & Feifei, Z. (2022). Let’s Buy With Social Commerce Platforms Through Social Media Influencers: An Indian Consumer Perspective. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.853168
Andrews, J. C., & Shimp, T. A. (2018). Advertising, Promotion, and Other Aspects of Integrated Marketing Communications (Tenth Edition). Cengage.
Ang, L. (2021). Principles of Integrated Marketing Communications: An Evidence-based Approach (Second Edition).
Atiq, M., Abid, G., Anwar, A., & Ijaz, M. F. (2022). Influencer Marketing on Instagram: A Sequential Mediation Model of Storytelling Content and Audience Engagement via Relatability and Trust. Information, 13(7), 345. https://doi.org/10.3390/info13070345
Bawack, R. E., & Bonhoure, E. (2022). Influencer is the New Recommender: Insights for Theorising Social Recommender Systems. Information Systems Frontiers, 25(1), 183–197. https://doi.org/10.1007/s10796-022-10262-9
Boerman, S. C., & Müller, C. M. (2022). Understanding which Cues People Use to Identify Influencer Marketing on Instagram: An Eye Tracking Study and Experiment. International Journal of Advertising, 41(1), 6–29. https://doi.org/10.1080/02650487.2021.1986256
Bryant, M. M., & Basu, R. (2023). People, Profiles, and Purchases: Investigating the Impact of Environmental Cues in Social Commerce. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2285037
Cabeza-Ramírez, L. J., Sánchez-Cañizares, S. M., Santos-Roldán, L. M., & Fuentes-García, F. J. (2022). Impact of the Perceived Risk in Influencers’ Product Recommendations on Their Followers’ Purchase Attitudes and Intention. Technological Forecasting and Social Change, 184. https://doi.org/10.1016/j.techfore.2022.121997
Cheung, M. L., Leung, W. K. S., Aw, E. C. X., & Koay, K. Y. (2022). “I Follow What You Post!”: The role of social media influencers’ content characteristics in consumers’ online brand-related activities (COBRAs). Journal of Retailing and Consumer Services, 66. https://doi.org/10.1016/j.jretconser.2022.102940
Childers, C. C., Lemon, L. L., & Hoy, M. G. (2019). #Sponsored #Ad: Agency Perspective on Influencer Marketing Campaigns. Journal of Current Issues and Research in Advertising, 40(3), 258–274. https://doi.org/10.1080/10641734.2018.1521113
Clow, K. E., & Baack, D. (2021). Integrated Advertising, Promotion, and Marketing Communications Ninth Edition.
Dabbous, A., Aoun Barakat, K., & Merhej Sayegh, M. (2020). Social Commerce Success: Antecedents of Purchase Intention and the Mediating Role of Trust. Journal of Internet Commerce, 19(3), 262–297. https://doi.org/10.1080/15332861.2020.1756190
Dhun, & Dangi, H. K. (2023). Influencer Marketing: Role of Influencer Credibility and Congruence on Brand Attitude and eWOM. Journal of Internet Commerce, 22(S1), S28–S72. https://doi.org/10.1080/15332861.2022.2125220
Dianthea, A. S., Fatonah, S., & Ardhanariswari, K. A. (2023). Social Media Marketing Campaign #Realsupport to Develop Consumers Brand Engagement Uniqlo Indonesia. The Indonesian Journal of Communication Studies, 16(2). https://doi.org/10.31315/ijcs.v16i2.11570
Dinulescu, C. C., & Prybutok, V. R. (2022). In Authority, or Peers We Trust? Reviews and Recommendations in Social Commerce. Behaviour and Information Technology, 41(13), 2887–2904. https://doi.org/10.1080/0144929X.2021.1957016
Doshi, R., Ramesh, A., & Rao, S. (2023). Modeling Influencer Marketing Campaigns in Social Networks. IEEE Transactions on Computational Social Systems, 10(1), 322–334. https://doi.org/10.1109/TCSS.2022.3140779
Fan, M., Heikkilä, J., Li, H., Shaw, M. J., & Zhang, H. (2017). Internetworked World. Springer International Publishing. https://doi.org/https://doi.org/10.1007/978-3-319-69644-7
Gräve, J. F., & Bartsch, F. (2022). #Instafame: Exploring the Endorsement Effectiveness of Influencers Compared to celebrities. International Journal of Advertising, 41(4), 591–622. https://doi.org/10.1080/02650487.2021.1987041
Gurrieri, L., Drenten, J., & Abidin, C. (2023). Symbiosis or Parasitism? A Framework for Advancing Interdisciplinary and Socio-cultural Perspectives in Influencer Marketing. Journal of Marketing Management, 39(11–12), 911–932. https://doi.org/10.1080/0267257X.2023.2255053
Ho, C. I., Liu, Y., & Chen, M. C. (2022). Antecedents and Consequences of Consumers’ Attitudes Toward Live Streaming Shopping: An Application of the Stimulus–Organism–Response Paradigm. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2145673
Ho Nguyen, H., Nguyen-Viet, B., Hoang Nguyen, Y. T., & Hoang Le, T. (2022). Understanding Online Purchase Intention: The Mediating Role of Attitude Towards Advertising. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2095950
Hu, X., Chen, X., & Davidson, R. (2019). Social Support, Source Credibility, Social Influence, and Impulsive Purchase Behavior in Social Commerce. International Journal of Electronic Commerce, 23(3), 297–327. https://doi.org/10.1080/10864415.2019.1619905
Jahan, N., Naveed, S., Zeshan, M., & Tahir, M. A. (2016). How to Conduct a Systematic Review: A Narrative Literature Review. Cureus, 8(1). https://doi.org/10.7759/cureus.864
Jang, W., Kim, J., Kim, S., & Chun, J. W. (2021). The Role of Engagement in Travel Influencer Marketing: The Perspectives of Dual Process Theory and the Source Credibility Model. Current Issues in Tourism, 24(17), 2416–2420. https://doi.org/10.1080/13683500.2020.1845126
Janssen, L., Schouten, A. P., & Croes, E. A. J. (2022). Influencer Advertising on Instagram: Product-Influencer Fit and Number of Followers Affect Advertising Outcomes and Influencer Evaluations via Credibility and Identification. International Journal of Advertising, 41(1), 101–127. https://doi.org/10.1080/02650487.2021.1994205
Jia, W., Fu, L., & Dai, Y. (2023). Increasing Trust in Influencer Marketing: The Effects of Sponsorship Disclosure and Endorser Type. Journal of Promotion Management. https://doi.org/10.1080/10496491.2023.2289925
Ki, C. W., Chow, T. C., & Li, C. (2023). Bridging the Trust Gap in Influencer Marketing: Ways to Sustain Consumers’ Trust and Assuage Their Distrust in the Social Media Influencer Landscape. International Journal of Human-Computer Interaction, 39(17), 3445–3460. https://doi.org/10.1080/10447318.2022.2097785
Kim, H. J., & Chan-Olmsted, S. (2022). Influencer Marketing and Social Commerce: Exploring the Role of Influencer Communities in Predicting Usage Intent. Journal of Interactive Advertising, 22(3), 249–268. https://doi.org/10.1080/15252019.2022.2111243
Kitchenham, B., & Charters, S. (2007). Guidelines for Performing Systematic Literature Reviews in Software Engineering. https://www.elsevier.com/__data/promis_misc/525444systematicreviewsguide.pdf
Koay, K. Y., Tjiptono, F., Teoh, C. W., Memon, M. A., & Connolly, R. (2023). Social Media Influencer Marketing: Commentary on the Special Issue. Journal of Internet Commerce, 22(S1), S1–S3. https://doi.org/10.1080/15332861.2022.2128277
Leite, F. P., Pontes, N., & Baptista, P. de P. (2022). Oops, I’ve Overshared! When Social Media Influencers’ Self-disclosure Damage Perceptions of Source Credibility. Computers in Human Behavior, 133. https://doi.org/10.1016/j.chb.2022.107274
Li, G., Li, X., & Zheng, H. (2023). Discount Preannouncement in the Digital Supply Chain Era. International Journal of Production Economics, 258. https://doi.org/10.1016/j.ijpe.2023.108815
Li, S., & Jaharuddin, N. S. (2021). Influences of Background Factors on Consumers’ Purchase Intention in China’s Organic Food Market: Assessing Moderating Role of Word-of-Mouth (WOM). Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1876296
Li, Y. M., Chou, C. L., & Lin, L. F. (2014). A Social Recommender Mechanism for Location-based Group Commerce. Information Sciences, 274, 125–142. https://doi.org/10.1016/j.ins.2014.02.079
Liang, T. P., Ho, Y. T., Li, Y. W., & Turban, E. (2014). What Drives Social Commerce: The Role of Social Support and Relationship Quality. International Journal of Electronic Commerce, 16(2), 69–90. https://doi.org/10.2753/JEC1086-4415160204
Lin, L. F., Huang, Y. K., & Hou, K. C. (2022). Social Endorser Advertising Dissemination Mechanism Based on Social, Mobility and Contextual Intelligence. Proceedings - 2022 12th International Congress on Advanced Applied Informatics, IIAI-AAI 2022, 519–524. https://doi.org/10.1109/IIAIAAI55812.2022.00106
Lin, X., Wang, X., & Hajli, N. (2019). Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents. International Journal of Electronic Commerce, 23(3), 328–363. https://doi.org/10.1080/10864415.2019.1619907
Majid, K., & Laroche, M. (2019). What’s the Big Deal? How Sales Promotions Displayed by Others Online Can Influence Online and Offline Purchase Intentions. Journal of Interactive Advertising, 19(2), 100–115. https://doi.org/10.1080/15252019.2019.1569573
Masuda, H., Han, S. H., & Lee, J. (2022). Impacts of Influencer Attributes on Purchase Intentions in Social Media Influencer Marketing: Mediating Roles of Characterizations. Technological Forecasting and Social Change, 174. https://doi.org/10.1016/j.techfore.2021.121246
Mathur, S., Tewari, A., & Singh, A. (2021). Modeling the Factors affecting Online Purchase Intention: The Mediating Effect of Consumer’s Attitude towards User- Generated Content. Journal of Marketing Communications, 28(27), 725–744. https://doi.org/10.1080/13527266.2021.1936126
Mengist, W., Soromessa, T., & Legese, G. (2020). Ecosystem services research in mountainous regions: A systematic literature review on current knowledge and research gaps. Science of the Total Environment, 7. https://doi.org/10.1016/j.scitotenv.2019.134581
Musiyiwa, R., & Jacobson, J. (2024). Leveraging Influencer Relations Professionals for Sponsorship Disclosure in Social Media Influencer Marketing. Journal of Interactive Advertising. https://doi.org/10.1080/15252019.2023.2298994
Myers, S., Syrdal, H. A., Mahto, R. V., & Sen, S. S. (2023). Social Religion: A cross-platform Examination of the Impact of Religious Influencer Message Cues on Engagement – The Christian Context. Technological Forecasting and Social Change, 191. https://doi.org/10.1016/j.techfore.2023.122442
Nguyen, D. T., & Vu, H. T. (2022). Measuring Attitudes Toward Sponsor and Purchase Intention. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2049961
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. Systematic Reviews, 10(1). https://doi.org/10.1186/s13643-021-01626-4
Pembayun, E. C. (2022). YouTube VS Television in Media Convergence Era: Case Study on Tonight Show Program Presented by NET MEDIATAMA. The Indonesian Journal of Communication Studies, 15(2), 105–121. https://doi.org/10.31315/ijcs.v15i2.8000
Putri, N., Prasetya, Y., Handayani, P. W., & Fitriani, H. (2023). TikTok Shop: How Trust and Privacy Influence Generation Z’s Purchasing Behaviors. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2023.2292759
Schouten, A. P., Janssen, L., & Verspaget, M. (2020). Celebrity vs. Influencer Endorsements in Advertising: the role of identification, credibility, and product-endorser fit. International Journal of Advertising, 39(2), 258–281. https://doi.org/10.1080/02650487.2019.1634898
Shamim, K., & Islam, T. (2022). Digital Influencer Marketing: how message credibility and media credibility affect trust and impulsive buying. Journal of Global Scholars of Marketing Science: Bridging Asia and the World, 32(4), 601–626. https://doi.org/10.1080/21639159.2022.2052342
Shan, Y., Chen, K. J., & Lin, J. S. (2020). When Social Media Influencers Endorse Brands: The Effects of Self-influencer Congruence, Parasocial Identification, and Perceived Endorser Motive. International Journal of Advertising, 39(5), 590–610. https://doi.org/10.1080/02650487.2019.1678322
Shang, Q., Jin, J., Pei, G., Wang, C., Wang, X., & Qiu, J. (2020). Low-order Webpage Layout in Online Shopping Facilitates Purchase Decisions: Evidence from Event-related Potentials. Psychology Research and Behavior Management, 13, 29–39. https://doi.org/10.2147/PRBM.S238581
Shepherd, D., Whitman, K., Button, M., & Wilson, J. M. (2023). The Impact of Deviant Social Media Influencers and Consumer Characteristics on Purchasing Counterfeit Goods. Deviant Behavior, 44(12), 1746–1760. https://doi.org/10.1080/01639625.2023.2233041
Sweeney, E., Lawlor, M. A., & Brady, M. (2022). Teenagers’ Moral Advertising Literacy in an Influencer Marketing Context. International Journal of Advertising, 41(1), 54–77. https://doi.org/10.1080/02650487.2021.1964227
Tresa Sebastian, A., Lal, B., Anupama, J., Varghese, J., Agnus Tom, A., Rajkumar, E., Joshua George, A., Jeyavel, S., Pandey, V., Wajid, M., & John, R. (2021). Exploring the Opinions of the YouTube Visitors Towards Advertisements and Its Influence on Purchase Intention among Viewers. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1876545
Ventre, I., Mollá-Descals, A., & Frasquet, M. (2021). Drivers of Social Commerce Usage: A Multi-group Analysis Comparing Facebook and Instagram. Economic Research-Ekonomska Istrazivanja , 34(1), 570–589. https://doi.org/10.1080/1331677X.2020.1799233
Wan, A., & Jiang, M. (2023). Can Virtual Influencers Replace Human Influencers in Live-Streaming E-Commerce? An Exploratory Study from Practitioners’ and Consumers’ Perspectives. Journal of Current Issues and Research in Advertising, 44(3), 332–372. https://doi.org/10.1080/10641734.2023.2224416
Wang, M., Sun, L. L., & Hou, J. D. (2021). How Emotional Interaction Affects Purchase Intention in Social Commerce: The Role of Perceived Usefulness and Product Type. Psychology Research and Behavior Management, 14, 467–481. https://doi.org/10.2147/PRBM.S301286
Westover, M. L., & Randle, Q. (2009). Endorser Weight and Perceptions of Brand Attitude and Intent to Purchase. Journal of Promotion Management, 15(1–2), 57–73. https://doi.org/10.1080/10496490902908717
Yan, M., Kwok, A. P. K., Chan, A. H. S., Zhuang, Y. S., Wen, K., & Zhang, K. C. (2023). An Empirical Investigation of the Impact of Influencer Live-streaming Ads in E-commerce Platforms on Consumers’ Buying Impulse. Internet Research, 33(4), 1633–1663. https://doi.org/10.1108/INTR-11-2020-0625
Zatwarnicka-Madura, B., Nowacki, R., & Wojciechowska, I. (2022). Influencer Marketing as a Tool in Modern Communication—Possibilities of Use in Green Energy Promotion amongst Poland’s Generation Z. Energies, 15(18). https://doi.org/10.3390/en15186570
Zhu, H., Kim, M., & Choi, Y. K. (2022). Social Media Advertising Endorsement: the role of endorser type, message appeal and brand familiarity. International Journal of Advertising, 41(5), 948–969. https://doi.org/10.1080/02650487.2021.1966963
Zhu, Y. Q., Amelina, D., & Yen, D. C. (2020). Celebrity Endorsement and Impulsive Buying Intentions in Social Commerce - The Case of Instagram in Indonesia: Celebrity Endorsement. Journal of Electronic Commerce in Organizations, 18(1), 1–17. https://doi.org/10.4018/JECO.2020010101
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Prasiani Purnama Sari

This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright for this article is retained by the author(s), with first publication rights granted to the journal.
This is an open-access article distributed under the terms and conditions of the Creative Commons Attribution license (http://creativecommons.org/licenses/by/4.0/)




