Model Pelatihan Berbasis Karakter untuk Memperkuat Employee Engagement Perawat: Narrative Inquiry di Rumah Sakit Azizah Metro

Abstract

This study aims to formulate a relevant character-based training model to strengthen nurse employee engagement at Azizah Metro Hospital, Lampung. A qualitative approach using a narrative inquiry design was employed to understand nurses' experiences regarding their work, service pressures, interpersonal relationships, and the perceived need for character development. Six nurses were purposively selected based on active employment status, a minimum tenure of one year, prior training experience, and the ability to reflect on work experiences. Data were collected through in-depth interviews, observation, Focus Group Discussions (FGD), and document analysis. Analysis involved narrative reading, identification of experiential episodes, coding, thematic grouping, meaning synthesis, triangulation, and member checking. The findings indicate that nurse engagement rests on a solid foundation—characterized by responsibility, focus, dedication, and earnest service—yet remains unstable during periods of increased workload, emotional pressure, weakened interpersonal communication, or perceived lack of support and appreciation. The most consistently identified training needs include empathy, effective communication, integrity, responsibility, stress management, resilience, teamwork, and finding meaning in work. Based on this synthesis, a five-component model was developed, comprising needs diagnosis, behavioral change objectives, core content, experiential learning methods, and organizational support and evaluation. This model positions real-world work experience as a source of learning and incorporates a feedback mechanism for continuous program improvement.